Refund policy

Last updated: 25 September 2026

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights.

Faulty, damaged or incorrect items
If your item is faulty, arrives damaged, does not match its description, or is not what you ordered, contact us through our contact form with your order number, a description of the problem and photos where possible. We will arrange a repair, replacement or refund in line with the Australian Consumer Law. We cover the return shipping for faulty, damaged or incorrect items.

For a minor problem we may choose to repair or replace the item. For a major failure you can choose a refund or a replacement.

Change of mind
We do not offer refunds or exchanges if you simply change your mind, for example if you:
- no longer want the item,
- ordered the wrong item or model,
- found it cheaper elsewhere, or
- the item is not compatible with equipment you already have, where the product listing did not claim it was.

Please check product specifications and compatibility before you order. If you are not sure whether an item suits your setup, send us a message before buying and we will help.

This does not affect your rights if an item is faulty, not as described or not fit for a purpose you told us about before buying.

How to make a claim
Send us a message through our contact form here.
Include your order number, a description of the problem and photos where possible. We will reply with the next steps. Please do not send items back without contacting us first, so we can arrange the right return address and shipping.

Manufacturer warranties
Many products also come with a manufacturer's warranty. This is in addition to your rights under the Australian Consumer Law. We can help you with a manufacturer warranty claim, or you can contact the manufacturer directly.

Refunds
When a refund is approved, it is made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.

Questions
Please use our contact form here.